Refund policy

Atkins Hearing Center is committed to providing quality hearing products and excellent customer service. If you are not completely satisfied with your purchase, we are here to help.

Returns

We accept returns on eligible products within 30 days of delivery, provided the item meets the return requirements below.

To be eligible for a return:

  • The item must be unused and in its original condition.
  • The item must be returned in its original packaging, including all accessories, manuals, and included components.
  • Proof of purchase or order information must be provided.
  • The product must not show signs of damage, misuse, alteration, or excessive wear.

Some products may have different return requirements due to their nature or manufacturer policies.

Non-Returnable Items

Certain products may not be eligible for return, including:

  • Used or opened hygiene-related items where applicable.
  • Personalized or custom-made products.
  • Products that have been damaged due to misuse, improper handling, or unauthorized modifications.
  • Items specifically identified as non-returnable at the time of purchase.

If you are unsure whether your product qualifies for a return, please contact us before sending the item back.

Hearing Aids and Hearing Devices

Hearing aids and other hearing devices may be subject to specific return, trial, warranty, and manufacturer requirements.

Before returning a hearing device, please contact Atkins Hearing Center for return instructions. Do not send the product back without receiving return authorization or instructions from our team.

Products must be returned with all original components and accessories. Any missing components or damage may affect the amount of the refund.

Return Process

To request a return, please contact our customer service team with your:

  • Order number
  • Name used for the purchase
  • Product you wish to return
  • Reason for the return

Once your return request is reviewed and approved, we will provide instructions for returning the product.

Customers are responsible for safely packaging the item to prevent damage during return shipping.

Return Shipping

Unless the return is due to an incorrect, defective, or damaged item received, return shipping costs are generally the responsibility of the customer.

If we sent you the wrong product or the product arrived damaged or defective, please contact us as soon as possible so we can review the issue and provide the appropriate resolution.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued to the original payment method used for the purchase.

Please allow additional processing time for your bank or payment provider to post the refund to your account.

Shipping charges are generally non-refundable unless the return is the result of an error on our part or the product was received damaged or defective.

Partial Refunds

In certain circumstances, only a partial refund may be issued. This may apply when:

  • The item is returned with missing accessories or components.
  • The product shows signs of use or damage that were not present when shipped.
  • The product is returned in a condition that does not meet our return requirements.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible.

Please include your order number and photographs or other information showing the issue when applicable.

We will review the situation and determine the appropriate resolution, which may include a replacement, repair, or refund.

Exchanges

If you need to exchange an eligible product, please contact us before returning the item.

Depending on product availability and the reason for the exchange, we may process the exchange or provide instructions for returning the original item and placing a new order.

Manufacturer Warranties

Certain hearing products may include a manufacturer's warranty. Manufacturer warranties are separate from our return policy and may have their own terms, coverage periods, and procedures.

If your product is experiencing a warranty-related issue, contact us so we can help determine the appropriate next step.

Refund Processing Time

After an approved return has been inspected, refunds are normally processed as soon as reasonably possible. The time it takes for the refund to appear in your account may vary depending on your payment method, bank, or payment provider.

Contact Us

If you have questions about a return, refund, exchange, or warranty, please contact Atkins Hearing Center before sending your product back.

Atkins Hearing Center
Email: jennifer@atkinshearingcenter.com
Phone:(623) 337-3792
Website: www.atkinshearingcenter.com

We appreciate your business and are committed to making your experience with Atkins Hearing Center as convenient and satisfactory as possible.